High Costs
On-premises systems require complex customizations, integrations, and maintenance overhead that contribute to costs.
Overly-Complex Networks
Central visibility, tracking, and reporting become problematic with a non-centralized IT function.
Lack of Agility
Business initiatives and strategic goals need to be in sync across the organization regarding legacy systems. So even if the need for digital transformation is evident, organizations are understandably reluctant to make this move. This legacy experience of time-consuming and costly implementations leaves the C-suite skeptical about similar future investments. However, migrations to modernized ITSM platforms are different due to the following reasons:
- Tools are defined, in place, and supported
- Modern ITSM makes implementation seamless
- Cloud-based structures save time and money
Benefits of IT Modernization:
If enterprises have silos of products and technologies, it’s nearly impossible to reap benefits from IT modernization at a significant level.
With a well-planned migration to an integrated cloud platform, the benefits increase significantly:
Streamlined Service Delivery:
Reduce costs and complexity, enabling consistent service management processes throughout your entire IT organization. True transformation is possible when consolidating multiple service desks into a single, integrated service management platform.
Accelerate Your Services:
Deliver services with speed, consistency, and accuracy using automated service management processes configured consistently with support process flows, approvals, and notifications.
Achieve Consumer-Level Experiences:
Provide a superior and intuitive user experience, entirely integrated with your back-end service delivery.