Addressing this challenge started with gaining a solid understanding of the needs of the business, its employees, and external stakeholders. This enabled the definition of a comprehensive solution strategy and use cases focused on closing gaps and addressing the needs of each stakeholder group vs simply replicating an existing paper-based process.
Following the definition of the strategy and use cases, solutions were evaluated based upon the defined requirements and implemented to support a proof-of-concept implementation in a low-risk department that mirrored many of the requirements of the property management and development teams. This approach enabled a rapid win while at the same time building champions within the business that served as advocates for future phases and partners in guiding the organizational change management activities.
Following the successful proof of concept, a phased enterprise-wide implementation was completed, enabling the business to consistently realize value while at the same time minimizing the risk of implementing more change at a single time than the enterprise could handle. The end result was a reduction in the time required to complete core enterprises processes from days/weeks to hours, greater than a 50% reduction in offsite document storage fees, greater than a 20% reduction in shipping, and most importantly – providing all stakeholders with immediate access to process status and documents in a secure manner from any location resulting in improved employee and end customer satisfaction.