Adopting and managing a CMDB is critical to the success of IT Service Management programs. Here are some steps to ensure best practices in CMDB implementation and management:
1. Identify the scope of the CMDB project. Determine the information and types of configuration items the CMDB will track and the stakeholders involved.
2. Select the right technology for the organization’s needs. Choosing the right CMDB technology depends on the organization’s needs, including the size of the configuration item database, the number of users, and the complexity of the IT environment.
3. Prepare for CMDB adoption. Develop a strategy that aligns with the organization’s goals, involving stakeholders in the process and addressing potential challenges and obstacles.
4. Establish governance and management of the CMDB. Define roles, responsibilities, workflows, and processes and establish metrics for success and ongoing improvement.
5. Populate the CMDB with data. Collect, validate, and input data from various sources into the CMDB, including configuration item data, relationships, and attributes.
6. Test, iterate, and refine the CMDB. Regularly evaluate the accuracy and completeness of the data in the CMDB and make changes as necessary to ensure the data is up-to-date and relevant.
7. Maintain the CMDB: Using automated discovery tools, perform auto-discovery of changed configuration items, attributes, and versions and sync this with the CMDB daily.